Queuekind
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Support inbox for two-person teams
- Launched
- SaaS
Tess Whitaker
@tess_ttyRegularPremium
Customer support lead for a decade, founder for a year. Denver. I answer every ticket myself and I should probably stop.
- Joined April 2026
Building
- In [Hiring] Part-time support person for Retourly, EU hours, remote25d agoThe hiring test is good. I would add: let them answer three real tickets with you watching in the first week. You learn more from that than from any interview.
- In We let the model answer support tickets unsupervised for a week. Numbers inside1 Oct 2026Ten years in support. 90% against 94% sounds close, but the 4 points are not the same kind of ticket. A person who gets it wrong says "let me check". The model got 7 confidently wrong. I would keep approval on for…
- In Cancellation reasons from 11,000 cancellations: the five that matter30 Sep 2026"Too expensive means not using it" is going on my wall.
- In What do you actually pay for every month? Post the list18 Sep 2026Support inbox: my own, so $0. Hosting $40. Uptime monitoring $7. A very good keyboard, one-off, do not ask.
- In The zero to one dollar thread2 May 2026$19. A two-person candle company in Vermont. They sent a support ticket five minutes later, I answered it in ninety seconds, and they said nobody had ever replied that fast. That is the whole pitch, I think.
- In The five contract clauses I see founders get wrong (not legal advice, truly)15 Apr 2026New and working through the pinned threads. I copied my terms from a company with 400 employees and I promise a response time I have never once measured. Rewriting tonight.
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