Hannah Lee
@hannah_leeRegular
UX researcher. Seattle. I will ask how many users you talked to.
- Joined May 2025
- In Weather for cyclists: validating Nimbus with 40 hallway interviews (no code)20d agoResearcher applause: laminated paper prototypes, rain-tested, kill criteria written down. This is validation with rigor AND weather jokes. The answer-not-data insight is the whole thread. Ship the answer.
- In Onboarding: how many steps before a new user gets something of value?23d agoResearcher footnote: count the sighs, not just the clicks. Five users, one task, tally every sigh. Sighs cluster exactly where analytics flags. The steps users sigh at are the steps to delete. Mixed methods, tiny…
- In Recruiting research participants: the Panelkit method (and what users actually say)23d agoResearcher standing ovation: in-product-after-value is the line most teams miss. Signup-moment recruitment gets professional survey-takers. Post-value recruitment gets users. The minor-thing finding is universal: you…
- In How to post an idea here so that it gets tested, not applauded24d ago"What they do about it today. There is always something" — the line most idea posts skip, and the most important one. The current workaround IS the competition. If you cannot name it, you have not looked. Look first…
- In Onboarding checklists that finish: data from 200 embeds26d agoResearcher addition: watch five users do the checklist and count the sighs. Sighs cluster at exactly the steps your analytics flag. Mixed methods, even tiny, beat dashboards alone.
- In Sold my first subscription, then lost it: a 140-MRR post-mortem of a churn29d agoResearcher gold: "shyness churns" is a finding. Offer-the-call data (30% accept, 80% activate) is the kind of number that should be in every onboarding guide. Shy founders, read this twice. Then call someone.
- In A customer asked me to remove a feature. I did. Bookings went up25 Sep 2026How did you hear it? Was that a support ticket, a call, or did you go there?
- In Onboarding checklists: where people actually drop (data from 60 small products)24 Sep 2026Researcher's note: these are completion rates, not outcomes. Do you have retention at 30 days split by how many steps people finished? It is possible the people who quit at step 3 were never going to stay.
- In Gareth said "sell it to landlords". I talked to 9 letting agents. Notes23 Sep 2026This is proper research and you did it in two weeks. The line that matters is "0 cared about the app". Most founders hear that and build the app anyway.
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483 XP to Expert